Shopify Integration
Sage + Shopify: The Future of Autonomous Commerce.
Connect Sage to your Shopify store in 48 hours. Transform your product and order data into an active AI Agent that executes returns, manages orders, and drives revenue natively.
What Sage Executes in Shopify
Sage is not a viewer. Every capability below is a live action that runs against your real Shopify data.
Product Searchshopify.products.search
Semantic product discovery — Sage finds the right variant by size, color, price, and intent, not just keyword.
Product Detail Retrievalshopify.products.get
Real-time product detail access including inventory levels, images, variant options, and pricing.
In-Chat Cart Managementshopify.cart.add
Sage adds items to the cart directly from the conversation. No redirect, no tab switch.
Frictionless Checkout Deliveryshopify.checkout.handoff
Delivers a pre-populated, one-click checkout link inside the chat with applied discounts and shipping pre-filled.
Order History Accessorders.read
Retrieves full order history to answer WISMO queries instantly, including tracking status and estimated delivery.
Order Cancellationorders.cancel
Executes cancellations with a human confirmation gate — no irreversible action runs without operator approval.
Return Initiationreturns.create
Validates return eligibility against your policy rules, generates the RMA, and sends the label — all in one conversation.
Policy-Validated Refundsorders.refund
Processes refunds only after verifying your configured time windows, final-sale rules, and item conditions.
Live Catalog SyncKnowledge Connector
Ingests your Shopify product catalog, metafields, and help docs into the knowledge base for accurate, policy-compliant responses.
Customer Profile AnchoringCustomer Data
Links every interaction to the Shopify customer record, building Persistent Memory from real purchase history.
Deep Integration via Universal Adapters.
Sage uses a proprietary Universal Adapter layer to connect to Shopify. This means zero technical debt for your team and a deployment time of under 48 hours.
Shopify API → Universal Adapter → Active AI Response
Setup in 5 Steps
- 1
Authorize Sage with your Shopify Admin API credentials from the Sage dashboard.
- 2
Sage syncs your product catalog and customer data via the Universal Adapter layer.
- 3
Configure your agent behavior, return policies, and workflow templates in the no-code builder.
- 4
Deploy to your Shopify storefront, WhatsApp, or any connected channel in a single click.
- 5
Sage begins executing actions — searches, carts, returns, refunds — immediately on go-live.
Better Together.
Shopify becomes an autonomous commerce engine — not just a storefront.
Order Status (WISMO)
Without Sage
Customer submits a ticket. Agent manually looks up the order and replies within hours.
With Sage
Sage retrieves live tracking status instantly and responds in seconds on any channel.
Return Processing
Without Sage
Customer emails support. Agent verifies eligibility, generates a label, and sends it manually.
With Sage
Sage validates policy, generates the label, and sends it inside the conversation automatically.
Product Discovery
Without Sage
Customer searches the storefront, filters manually, and often leaves without finding the right item.
With Sage
Sage asks two questions, queries the catalog semantically, and presents a curated shortlist with one-tap add-to-cart.
Checkout Abandonment
Without Sage
Cart abandonment email sent hours later with a generic discount code.
With Sage
Sage handles the objection in real time, applies the promo, and sends a one-click checkout link inside the chat.
Secure and Compliant.
Your Shopify data is protected by Sage's Enterprise Guardrails. AES-256 encryption at rest, TLS 1.3 in transit, SOC 2 Type II compliance, and role-based access controls ensure your customer data stays private and secure. Sage never uses your data to train public models.
Related Integrations
WhatsAppFrequently Asked Questions
Does Sage require a custom Shopify app?
No. Sage connects via the Shopify Admin API using the Universal Adapter layer. Setup takes under 48 hours with no custom development required from your team.
Will Sage execute actions autonomously without my approval?
Sage executes low-risk actions (product search, cart add, WISMO) autonomously. Sensitive operations (cancellations, refunds) are held in a pending state until an operator confirms from the Conversation Explorer dashboard.
Does the catalog sync stay current?
Yes. Sage syncs your Shopify catalog in real time, including inventory levels, variant availability, and pricing changes. Sage will never recommend an out-of-stock item.
Can Sage apply discount codes during checkout?
Yes. Sage can apply configured discount codes or trigger promotional rules during the checkout handoff, based on your configured workflow logic.
Ready to upgrade from chatbots to AI Agents?
Book a personalized demo to see Sage in action, or join our waitlist for early enterprise access.