Security without compromise. Sage's multi-layered safety engine ensures every interaction is compliant, on-brand, and secure.
Deploying LLMs in a customer-facing environment requires rigorous safety controls. Sage includes native guardrails that prevent hallucination, enforce brand voice, and block off-topic queries.
From PII masking to adversarial prompt detection, we've built the security layer so you don't have to.
Pre-processing filters detect and mask sensitive data (PII).
Domain-specific knowledge grounding prevents off-topic chat.
Semantic safety checks on both user input and AI output.
Shadow-routing for continuous safety audit and latency monitoring.
Sage never executes irreversible operations autonomously. Sensitive actions — cancellations, returns, refunds — are held in a pending state until an operator confirms from the dashboard.
Customer requests a sensitive action
Sage collects the required details and creates a pending confirmation record.
Action flagged in Conversation Explorer
The session is highlighted for operator review with full context and commerce state.
Operator approves or rejects
One click in the dashboard confirms execution. Nothing runs until a human says so.
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