Review every conversation in real time. See what your agent recommended, what was added to cart, and what actions are pending confirmation — all from a single dashboard.
The Conversation Explorer is your ground truth for understanding what the agent said, decided, and executed.
Session List with Filters
Browse all conversations filtered by agent, customer identity, date range, or pending action status.
Full Message Timeline
Replay the exact conversation thread, including tool calls, memory reads, and model responses.
Commerce State Panel
See exactly which products were shown, the current cart contents, and the checkout URL — all in a live side panel.
Pending Action Flags
Conversations with unconfirmed cancellations or refunds are flagged for operator review before any action executes.
Direct Agent Navigation
Jump directly from a session to the agent configuration that handled it — debug and adjust in one click.
Customer Identity Lookup
View the full memory profile attached to any authenticated session: preferences, behaviors, and persona summary.
Sage never executes irreversible operations autonomously. Sensitive actions — cancellations, returns, refunds — are held in a pending state and flagged in the Explorer. An operator reviews and approves from the dashboard before the action runs.
Customer requests return or cancellation
Agent collects reason and order details.
Action flagged as pending
Conversation is highlighted in the Explorer for operator review.
Operator confirms or rejects
One click in the dashboard approves execution or dismisses the request.
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