Omnichannel Automation
Meet your customers where they live. Sage brings elite, action-oriented commerce to WhatsApp, Instagram, and Web, maintaining one continuous conversation across every touchpoint.
A single customer journey can start on Instagram, move to the web, and complete on WhatsApp. Sage handles it all with a single profile and zero context loss.
Customer asks "Do you have this in red?" via DM
Web
Sage shows matching inventory with add-to-cart on the storefront
Payment confirmation and shipping label sent automatically
Stop using WhatsApp for shipping notifications only. Sage turns it into a full commerce channel.
In-Chat Shopping
Sage renders product carousels directly inside WhatsApp so customers browse and buy without leaving the app.
Direct Action Execution
"Change my delivery address" or "Reorder my last item" — Sage executes the backend API call instantly.
Voice-to-Commerce
Customers send a voice note describing what they want. Sage processes the intent and returns a checkout link.
Proactive Outreach
Order updates, return confirmations, and personalized upsell offers sent proactively when relevant events fire.
Sage does not treat a WhatsApp user as a new lead. Because Sage connects to your e-commerce backend, it recognizes the phone number and immediately knows the customer's size, style preferences, and order history from their web sessions.
Profile Anchoring is how customers feel known rather than processed, on every channel, every time.
How Profile Anchoring Works
Universal ID mapping links emails, phone numbers, and cookies to a single profile.
State synchronization runs across WhatsApp and Web SDKs in real time.
Webhooks trigger instant updates when order or customer data changes.
A unified dashboard gives your team 360-degree visibility across every channel.
Every question on Instagram or Messenger is a sales opportunity. Sage handles inventory queries, sends buy-links, and tracks orders directly in the DM thread.
Instagram DM
"How much is this?" Sage checks real-time inventory and returns a direct buy-link inside the DM.
Instagram DM
"Do you have this in Red?" Sage queries your catalog and surfaces the exact variant with a one-tap checkout.
Messenger
"I want to track my order." Sage retrieves the order status and tracking link without any human involvement.
Does Sage remember me across channels?
Yes. Sage uses Profile Anchoring to link your WhatsApp number, email, and web session into one unified identity. Preferences set on one channel are immediately available on all others.
Can Sage handle voice messages on WhatsApp?
Yes. Sage processes voice note intent and responds with the appropriate action or product recommendation, then delivers a checkout link or confirmation in the same thread.
Can Sage send proactive messages?
Yes. Sage pushes proactive messages via WhatsApp and Instagram DM when order status changes, inventory drops on wishlisted items, or when a workflow trigger fires.
Does the customer have to repeat themselves when switching channels?
Never. Because Sage maintains one profile across all channels, context from a WhatsApp conversation is immediately available if the customer continues on the web or Instagram.
Book a personalized demo to see Sage in action, or join our waitlist for early enterprise access.