Post-Purchase Automation
The transaction is not the end of the customer relationship. Sage keeps customers engaged, handles issues proactively, and turns one-time buyers into repeat purchasers without manual campaigns.
Sage does not wait for customers to come to it. When relevant events fire, Sage pushes the right message to the right channel automatically.
Instagram DM
Slack
Customers do not need to visit a portal or open a support ticket. Every post-purchase action happens inside the conversation.
Order Status Read
Retrieve full order details, tracking number, and estimated delivery date on demand.
Cancellation Handling
Customer requests a cancellation. Sage creates a pending record and holds execution until your team approves.
Return Initiation
Sage validates return eligibility, generates a prepaid shipping label, and updates the order status automatically.
Reorder One-Tap
"Reorder my last item." Sage adds the exact previous order to cart and delivers a checkout link in the same message.
Sage identifies repurchase windows from the customer's order history and fires a proactive outreach when the timing is right. No campaign builder. No manual segmentation.
The upsell is personalized using the customer's Persistent Memory profile, making it feel like a recommendation from someone who knows them rather than a broadcast.
Proactive Upsell Flow
Order delivery confirmed via webhook.
Sage checks the customer memory profile for replenishment signals.
If the product is consumable or the repurchase window is near, a proactive WhatsApp message fires.
The message includes a personalized recommendation based on past behavior.
Customer replies "Yes" or taps the link. Sage handles checkout.
Sage maintains a continuous relationship with every customer long after the first purchase is complete.
Post-Purchase
Delivery confirmation with care tips and cross-sell suggestion
7 Days Later
Satisfaction check-in with easy return or exchange path
30 Days Later
Replenishment reminder or new arrivals based on past preference
Any time
Customer asks a question. Sage answers and surfaces next best action.
Can Sage send proactive messages?
Yes. Sage pushes proactive outbound messages via WhatsApp, Instagram DM, and email when order status changes, inventory events fire, or workflow triggers activate. No manual campaign setup required.
What channels does Sage use for post-purchase notifications?
Sage sends post-purchase messages via WhatsApp, Instagram DM, Slack (for internal alerts), and Jira (for auto-created support tickets). The channel used depends on what the customer has interacted on and your workflow configuration.
Can Sage handle a reorder request on WhatsApp?
Yes. When a customer messages "Reorder my last item," Sage retrieves the previous order, adds it to a new cart, and delivers a direct checkout link in the same thread.
Does Sage require a CRM for post-purchase sequences?
No. Sage uses its own Persistent Memory system to track the customer lifecycle and trigger the right message at the right time, without needing a separate CRM integration.
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