Sage + Intercom: AI in Every Chat, Before the Agent.

Live Chat AI First-Response

Sage handles incoming Intercom conversations before a human agent is assigned — resolving transactional queries and closing conversations that do not need human intervention.

Human Handoff with Full Context

When escalation is required, Sage transfers the conversation to an Intercom agent with the full chat history, customer profile, and recommended next action pre-populated.

Inbox Routing by Intent

Sage reads the intent behind every incoming message and routes it to the correct Intercom team inbox before a human has to re-triage manually.

Customer Segmentation from Sage Memory

Sage pushes size, style, and preference data from its Persistent Memory layer into Intercom contact attributes for accurate segmentation and targeted messaging.

WISMO Auto-Resolution

Sage retrieves live order tracking data and resolves order status queries inside the Intercom conversation automatically, with no agent involvement.

Sentiment Tagging

Every Sage-handled conversation is tagged with sentiment and urgency in Intercom, enabling reports and views that surface high-risk or repeat contacts.

Return Processing in Chat

Sage validates return eligibility, initiates the RMA, and sends the label inside the Intercom chat thread — fully autonomous from first message to resolution.

Knowledge Base Grounding

Sage grounds all responses in your Intercom Articles knowledge base, ensuring every answer is accurate and consistent with your published support content.