Salesforce Commerce Cloud Integration
Sage + Salesforce: Enterprise Commerce, Fully Autonomous.
Connect Sage to your SFCC instance in 48 hours. Your enterprise catalog and customer data become an active AI Agent that manages orders, executes returns, and drives revenue natively.
What Sage Executes in Salesforce
Enterprise Catalog Sync
Sage ingests your full SFCC product catalog including pricing tiers, category hierarchies, and custom attributes for accurate, context-aware responses.
Customer Profile Integration
Sage reads SFCC customer profiles to anchor every interaction to real purchase history, loyalty status, and account-specific pricing.
Order Management
Retrieve, modify, cancel, and track orders directly through the SFCC API — all executed inside the customer conversation.
Return Workflow Execution
Policy-validated return initiation, RMA generation, and label delivery — all handled autonomously by Sage within your SFCC environment.
Multi-Site Support
Sage connects across multiple SFCC sites and locales, serving different regions and storefronts from a single agent configuration.
B2B Account Handling
Sage handles B2B account-specific catalogs, pricing, and order workflows, including approval chains and bulk order management.
Promotion and Coupon Application
Sage applies SFCC promotion rules and coupon codes during the checkout handoff based on customer eligibility and configured workflow logic.
Real-Time Inventory Access
Every product recommendation reflects live SFCC inventory. Sage never surfaces a product that is out of stock in your connected site.
Deep Integration via Universal Adapters.
Sage uses a proprietary Universal Adapter layer to connect to Salesforce Commerce Cloud. Zero technical debt, deployment in under 48 hours.
SFCC API → Universal Adapter → Active AI Response
Setup Steps
- 1
Authorize Sage with your Salesforce Commerce Cloud OCAPI credentials from the integrations dashboard.
- 2
Sage syncs your product catalog, customer data, and order history via the Universal Adapter layer.
- 3
Configure multi-site routing, B2B rules, and agent behavior in the no-code builder.
- 4
Deploy to your SFCC storefront, WhatsApp, or any connected channel in a single click.
- 5
Sage begins handling queries and executing actions immediately on go-live.
Better Together.
B2B Order Query
Without Sage
B2B buyer contacts support for order status. Agent manually retrieves the account order and replies hours later.
With Sage
Sage retrieves the account-specific order history instantly and responds with full status and tracking in seconds.
Multi-Site Product Discovery
Without Sage
Customer on the EU storefront sees wrong pricing or unavailable products due to manual agent error.
With Sage
Sage routes the query to the correct site and locale, returning accurate pricing and availability automatically.
Secure and Compliant.
Your Salesforce Commerce data is protected by Sage's Enterprise Guardrails. AES-256 encryption, TLS 1.3, SOC 2 Type II compliance, and RBAC ensure your customer data remains private and secure.
Related Integrations
Shopify
BigCommerce
WhatsAppFrequently Asked Questions
Does Sage support SFCC multi-site configurations?
Yes. Sage connects across multiple SFCC sites and locales from a single agent configuration, automatically routing queries to the correct site based on customer context.
Which SFCC API does Sage use?
Sage connects via the Salesforce Commerce Cloud OCAPI (Open Commerce API) and SCAPI layers using the Universal Adapter. No custom cartridge development is required.
Can Sage handle SFCC B2B Commerce?
Yes. Sage supports account-specific catalogs, tiered pricing, and B2B order workflows including bulk ordering and multi-account management.
Ready to upgrade from chatbots to AI Agents?
Book a personalized demo to see Sage in action, or join our waitlist for early enterprise access.