Sage isn't a chatbot. It is the operating system for agentic commerce. It doesn't just respond to customers — it executes actions, remembers every interaction, and orchestrates your entire commerce stack.
Every capability is a production-grade module. Together they form a complete agentic commerce platform.
Sage doesn't send text links. It renders interactive UI elements directly inside the conversation. Product carousels with one-tap add-to-cart. Return portals with status tracking. Live shipping maps. All inside the chat bubble.
The result: customers complete actions without ever leaving the conversation.
Explore Generative UIProduct Carousel
Swipeable product grid with size selector and one-tap cart
Return Portal
Full return flow with photo upload and label delivery
Shipping Tracker
Live map with real-time carrier updates
Guided Checkout
Promo application and one-click checkout link
Zero-Hallucination Policy
Every response is filtered through your brand rules. Sage never promises a discount or product that does not exist in your real-time inventory.
Human-in-the-Loop Confirmation
Sensitive actions like cancellations and refunds are held pending. Operators confirm from the dashboard before any irreversible operation executes.
Adversarial Prompt Detection
Attempts to manipulate the agent outside its domain are detected and blocked automatically.
PII Masking
Customer personal data is masked in logs automatically. No conversation data is used for model training.
Sage is deployed in production e-commerce environments where a single hallucinated response costs real money. Every layer of the stack is built to prevent it.
Explore GuardrailsWhy the next generation of commerce requires agents, not chatbots.
| Capability | Traditional Chatbot | Prompt-Based AI Agent | Sage |
|---|---|---|---|
| Behavior Predictability | Rule trees | Prompt-dependent | Deterministic workflow execution |
| Commerce Actions | Link handoff only | Sometimes | Native Shopify execution |
| Memory | Session only | Session only | Persistent cross-channel profiles |
| Operator Control | Script editing | Prompt rewriting | Visual builder and confirmation gates |
| Knowledge Ingestion | FAQ upload | Vector search | Three-source pipeline with live catalog sync |
| Observability | Ticket logs | None | Full conversation explorer with commerce state |
| Multimodal | Text only | Text and image (some) | Text, image, file, voice-native |
| Deployment | Vendor-hosted only | Vendor-hosted only | BYOC, BYOK, self-hosted, any cloud |
| Compliance | Basic | Basic | SOC 2 Type II, GDPR, CCPA, data residency, RBAC |
| Onboarding Speed | Days to weeks | Hours | Pre-built Shopify templates, live in under 24 hours |
Integration Ecosystem
Shopify, BigCommerce, Salesforce Commerce Cloud, Gorgias, Zendesk, Klaviyo, WhatsApp, and more — all connected via Universal Adapters.
Explore the full integration ecosystemBook a personalized demo to see Sage in action, or join our waitlist for early enterprise access.