Returns & Exchanges
Sage is the only AI agent that does not just talk about returns. It executes them. By connecting directly to your e-commerce backend, Sage validates policies and processes exchanges in seconds.
Sage handles every step from identity to resolution, with no human in the loop unless your policy requires it.
Identity Verification
Sage uses Persistent Memory to recognize the customer and retrieve their specific order history immediately. No account number needed.
Policy Guardrails
Enterprise Guardrails check your configured return rules: time windows, final sale restrictions, and item condition requirements.
Active Execution
Once validated, Sage connects to your backend to generate a return label and update the order status in Shopify, BigCommerce, or Magento.
Confirmation Gate
For refunds and cancellations, a pending record is created and held until your operations team explicitly approves. No irreversible action runs autonomously.
Resolution
The label is sent via WhatsApp or email. The customer profile is updated so future interactions reference this return history.
Customers upload a photo of the damaged or defective item. Sage analyzes the image using multimodal vision to confirm the damage and automatically approves a replacement or refund based on your brand rules.
No more back-and-forth email threads. No manual review queues. Visual claims are resolved inside the same conversation where the customer reported the issue.
Customer uploads photo of damaged item
Sage vision analysis confirms the defect
Replacement order is created automatically
"Replacement order #5678 has been created and will ship within 24 hours."
Exchange Flow
Customer initiates a return for a shirt that does not fit.
Sage retrieves the order and confirms return eligibility.
Instead of a simple refund, Sage checks inventory for the next size up.
Sage says: "We have a Medium in your preferred colorway. It matches the trousers you bought last month. Should I ship that instead?"
Customer confirms. Sage cancels the return, ships the exchange, and closes the loop.
Instead of a simple refund, Sage uses Persistent Memory to suggest an exchange that matches the customer's style, size history, and past purchases.
The result is a higher Average Order Value, lower net revenue loss, and a customer who feels understood rather than processed.
No rip-and-replace. Sage plugs into the tools your team already uses.
E-Commerce Platforms
Helpdesks
Logistics & Shipping
Does Sage check return eligibility?
Yes. Sage validates every return request against your configured policies before taking any action, including time windows, final sale restrictions, and item condition rules.
Can Sage offer store credit?
Yes. Sage can offer store credit, exchange options, or full refunds depending on your configured preferences and the customer context.
Does it work on mobile?
Yes. Sage handles returns across all supported channels including mobile web, WhatsApp, and Instagram DM.
What happens if a return is outside policy?
Sage communicates the reason clearly to the customer and can escalate to a human agent if your workflow is configured to do so.
Book a personalized demo to see Sage in action, or join our waitlist for early enterprise access.